Helpful guide - Hello WhatsApp
- With this system, the council aims to maintain closer, simpler and more effective communication with citizens, encourage participation and reach a more optimal level in the resolution of complaints and incidents.
- Starting to use the channel is as simple as adding the phone number 690 96 55 97 to your contact book, opening a conversation and writing “Hello.”
With a simple WhatsApp message, the El Poble Nou de Benitatxell City Council is accessible to its neighbors. The council has launched a communication and citizen service platform through WhatsApp that allows various municipal procedures to be carried out such as communicating complaints and incidents, making queries or suggestions, speaking with the mayor, accessing electronic procedures or receiving important notices and communications. among others.
It thus becomes the first municipality in the province of Alicante to implement Holawap, an innovative intelligent communication channel created by EYOS Comunicación Digital, a pioneering Spanish company in automated communication through WhatsApp.
With this system, the city council aims to maintain closer, simpler and more effective communication with citizens, encourage participation and reach a more optimal level in the resolution of complaints and incidents. And what better way to facilitate local administration processes than with WhatsApp, the number one personal communication platform in Spain that has more than 27 million active users and is consulted an average of 6 times a day.
For the user it has numerous advantages. It does not require any installation or update, it does not consume phone resources (neither processor nor memory) and, unlike other apps that are easily uninstalled, the Town Hall will be a contact that will remain indefinitely. Additionally, each user can select the language they want to speak. At the same time, taking advantage of the bidirectionality provided by WhatsApp, the City Council will be able to send communications, alerts, news, events and information of interest.